ACCOUNTS RECEIVABLE ASSOCIATE

For over a century Charlotte Pipe and Foundry Company has been manufacturing pipe and fittings exclusively in the USA, employing 1,400 loyal, hard-working Americans. Today we manufacture the industry's broadest range of standard and specialty DWV products, including cast iron and plastic pipe and fittings.

Charlotte Pipe is headquartered in Charlotte, NC, and has seven plant locations across the United States.

Accounts Receivable Analyst

Position Summary

The Accounts Receivable Analyst is responsible for delivering a high-quality customer experience while researching and resolving payment deductions, discrepancies, and disputes. This role works closely with customers, Sales, and internal business partners to ensure timely collection of outstanding balances, maintain accurate accounts receivable records, and support the overall financial health of the organization. The Accounts Receivable Analyst contributes to process improvement initiatives and supports month-end and year-end accounting activities.

Essential Duties and Responsibilities

Accounts Receivable Management

• Maintain accounts receivable aging reports and key performance metrics to ensure accurate and timely account management.
• Review, research, and resolve customer deductions, discrepancies, chargebacks, credits, debits, and disputed payments.
• Monitor open accounts, follow up on outstanding balances, and support collection efforts.
• Apply and allocate payments accurately while ensuring account balances remain current.
• Perform day-to-day accounts receivable activities in accordance with company policies and procedures.

Customer and Business Partner Support

• Develop and maintain positive working relationships with customers, Sales, and internal stakeholders.
• Serve as a point of contact for accounts receivable inquiries and payment-related issues.
• Collaborate across departments to identify and resolve billing, delivery, pricing, and payment concerns.
• Provide professional, responsive service to support customer satisfaction and timely issue resolution.

Analysis and Process Improvement

• Develop a thorough understanding of the end-to-end customer order-to-cash process, including billing, delivery, cash application, and collections.
• Analyze receivable trends and identify opportunities for process improvements and operational efficiencies.
• Learn and maintain knowledge of accounts receivable procedures, business rules, pricing structures, and product information.
• Support continuous improvement initiatives that enhance accuracy, efficiency, and customer service.

Financial Reporting and Compliance

• Assist with month-end and year-end closing activities related to accounts receivable.
• Maintain accurate documentation and records to support audit and compliance requirements.
• Prepare reports and provide account status updates as requested by management.
• Perform other duties as assigned to support departmental and organizational objectives.

Qualifications

Education and Experience

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field required.
• Prior accounts receivable, accounting, or financial analysis experience preferred.
• Experience working with large customer accounts or national accounts is a plus.

Knowledge, Skills, and Abilities

• Strong analytical, problem-solving, and organizational skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications, particularly Excel and Word.
• Knowledge of SAP or the ability to quickly learn ERP systems and related functionality.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.
• Ability to work independently while also contributing effectively within a team environment.
• Ability to build and maintain positive working relationships across all levels of the organization.

Working Conditions

• Primarily office-based environment.
• Regular use of computers, phones, and other standard office equipment.
• Extended periods of sitting and computer use.
• Occasional overtime may be required to support month-end, year-end, or business needs.

Competencies 

• Customer focus
• Analytical thinking
• Problem solving
• Attention to detail
• Communication
• Collaboration and teamwork
• Accountability
• Continuous

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.