ORDER ENTRY ASSOCIATE

For over a century Charlotte Pipe and Foundry Company has been manufacturing pipe and fittings exclusively in the USA, employing 1,800 loyal, hard-working Americans. Today we manufacture the industry's broadest range of standard and specialty DWV products, including cast iron and plastic pipe and fittings.

Charlotte Pipe is headquartered in Charlotte, NC, and has seven plant locations across the United States.

Order Entry Associate

Charlotte Pipe and Foundry Company 

Charlotte Pipe and Foundry Company is the nation’s leading manufacturer of cast iron and plastic pipe and fittings. With a long-standing reputation for quality, innovation, and service, we are proud to support customers across the country. We are currently seeking a motivated and detail‑oriented Order Entry Team Member to join our team.

This entry-level role offers a strong foundation for long-term career growth within a stable, industry-leading organization.

Position Summary

The Order Entry Team Member plays a vital role in supporting our customers and sales teams by ensuring orders are entered, processed, and communicated accurately and efficiently. The ideal candidate is service‑oriented, organized, and eager to learn business systems and processes.

Key Responsibilities

• Deliver exceptional customer service with a focus on achieving positive business outcomes.
• Accurately and efficiently enter customer orders and related data into SAP, consistently meeting quality and timeliness expectations.
• Release and process incoming orders in accordance with established procedures.
• Communicate and collaborate effectively with Inside Sales Associates and Regional Managers.
• Learn, understand, and consistently follow the Charlotte Pipe order fulfillment process, while identifying opportunities for continuous improvement.
• Assist department leadership with additional tasks and projects as needed.
• Serve as the primary backup for the Receptionist, as required.

Qualifications and Skills

• Professional verbal and written communication skills.
• Experience with SAP is a plus; willingness and ability to learn SAP functionality is required.
• Ability to build and maintain positive, collaborative working relationships across teams and departments.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel).
• High school diploma or equivalent required.
• Bachelor’s degree strongly preferred, but not required.

Benefits Package

Charlotte Pipe offers a comprehensive and competitive benefits package, including:

• Excellent medical and dental insurance
• Flexible Spending Account (FSA)
• 401(k) retirement plan with a generous company match
• Paid time off and holidays

Additional Perks

• Entry-level position with significant opportunities for professional development and advancement
• Predictable, consistent work schedule
• Supportive team environment within a stable, growing organization

 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.